Refund policy

At Kidnest, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return, refund, and exchange process subject to the conditions below.

By placing an order with us, you agree to this Return and Refund Policy.

1. Return Eligibility

You may request a return if:

  • The product is unused and in its original condition.

  • The product is returned with its original packaging, tags, labels, manuals, accessories, and included items, where applicable.

  • The product has not been washed, altered, assembled, damaged, or misused.

  • You provide valid proof of purchase or your order number.

  • The return request is made within the return timeframe described below.

Products must be returned in a condition that allows them to be resold, except where the return is being requested because the product arrived damaged, defective, or incorrect.

We reserve the right to refuse a return if the product does not meet the eligibility requirements.

2. Return Timeframe

We accept eligible return requests made within [7 days] of delivery.

The return period begins on the date your order is marked as delivered.

To start a return, contact us at:

Email: kid.nest1@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photographs or videos, where applicable

We recommend contacting us as soon as possible if you notice any problem with your order.

3. Damaged, Defective, or Incorrect Products

Your satisfaction is important to us.

If your product arrives:

  • Damaged

  • Defective

  • Broken

  • Missing important parts or accessories

  • Different from the product you ordered

please contact us within [48 hours] of delivery at kid.nest1@gmail.com

Please provide clear photographs or a short video showing the issue, along with your order number.

Depending on the circumstances, we may offer:

  • A replacement at no additional cost;

  • An exchange for the same or an equivalent product;

  • A full refund; or

  • Another appropriate resolution.

For products damaged during delivery, please retain the original packaging until the issue has been resolved, as it may be required for investigation by the courier or shipping provider.

You will not be charged return shipping for products that arrive damaged, defective, or incorrect due to our error.

4. Return Process

To request a return:

Step 1 — Contact Us

Email kid.nest1@gmail.com with your order number and the reason for your return.

Step 2 — Return Approval

We will review your request and let you know whether the return is approved.

If approved, we will provide return instructions and, where applicable, the return address.

Step 3 — Ship the Product

Pack the product securely using its original packaging where possible.

Please ensure that all included accessories, manuals, tags, and other components are included.

Step 4 — Inspection

Once we receive the returned product, we will inspect it to confirm that it meets our return conditions.

Step 5 — Refund or Exchange

Once the return is approved after inspection, we will process your refund or exchange according to your chosen option and the availability of the replacement product.

5. Refund Process and Timing

Once your returned product has been received and approved, we will initiate the applicable refund.

Refunds will generally be processed within [5–7 business days] after the return is approved.

The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or bank.

The refund will normally be issued to the original payment method used to place the order, unless another method is agreed upon where appropriate.

Shipping charges

Original shipping charges are generally non-refundable, except where:

  • The product was damaged or defective;

  • We sent you the wrong product;

  • The product was materially different from what you ordered; or

  • Applicable law requires otherwise.

6. Exchanges

We may offer exchanges for eligible products, subject to availability.

You may request an exchange for:

  • The same product; or

  • An equivalent product, where agreed with us.

If the replacement product has a higher price, you may be required to pay the difference.

If the replacement product has a lower price, we will refund the applicable difference where appropriate.

If the requested replacement is unavailable, we may offer a refund or another suitable alternative.

7. Return Shipping Costs

Damaged, defective, or incorrect products

If the return is required because:

  • We sent the wrong item;

  • The product arrived damaged;

  • The product is defective; or

  • The product is missing an essential component,

[Kidnest] will cover the reasonable return shipping cost or provide an appropriate return shipping arrangement.

Change-of-mind returns

If you simply change your mind, ordered the wrong product, or no longer require the product, return shipping costs may be borne by the customer.

Any applicable return shipping charge will be communicated before the return is finalized.

8. Non-Returnable Items

For safety, hygiene, customization, or other practical reasons, certain products may not be eligible for return.

These may include:

  • Products that have been used or assembled;

  • Products damaged after delivery through misuse or improper handling;

  • Personalized or customized products;

  • Products specifically identified as non-returnable on the product page;

  • Opened products where return would create hygiene or safety concerns;

  • Digital products or downloadable content, where applicable;

  • Products missing their original packaging, tags, accessories, or components where these are necessary for resale;

  • Gift cards or vouchers, where applicable.

If a particular product has special return conditions, those conditions will be stated on the relevant product page.

9. Products Returned in Unsuitable Condition

If a returned product shows signs of:

  • Use;

  • Washing;

  • Damage;

  • Modification;

  • Improper assembly;

  • Misuse;

  • Missing accessories or parts; or

  • Significant damage to the original packaging,

we may reject the return or provide a partial refund where appropriate.

This does not affect your rights where the product was originally defective, damaged, or incorrectly supplied.

10. Refunds for Promotional Orders

If you purchased a product using a discount code, promotion, bundle offer, or other special offer, the refund will be calculated based on the actual amount paid for the returned product, subject to the applicable promotional terms.

If returning part of a bundle or promotional order causes the order to no longer qualify for the original offer, the refund may be adjusted accordingly.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at kid.nest1@gmail.com

We will try to accommodate cancellation requests received before the order has been shipped.

Once an order has been shipped, cancellation may no longer be possible and the normal return procedure may apply.

12. Refunds That Have Not Arrived

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Check whether the refund has been credited under a different transaction reference.

  4. If you still cannot locate the refund, contact us at kid.nest1@gmail.com

We will help you investigate the status of the refund.

13. Contact Us

For return, refund, or exchange requests, please contact:

Kidnest
Email: kid.nest1@gmail.com
Website: kidnest.in

When contacting us, please include your order number so that we can assist you as quickly as possible.

14. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The latest version will always be published on our website with the updated effective date.

Our Promise

We want shopping at Kidnest to be simple and worry-free. If something isn't right with your order, please contact us and give us the opportunity to make it right.

Kidnest — Play • Learn • Grow