Terms of service

1. About KidNest

The website kidnest.in is operated by:

Business Name: Kidnest
Email: kid.nest1@gmail.com

We sell [children's toys, learning products, educational products, and related products] through our online store.

2. Account Terms

You may be able to create an account to make purchases and access certain features of our website.

When creating an account, you agree to:

  • Provide accurate and current information.
  • Keep your account information updated.
  • Keep your login credentials confidential.
  • Not share your account with unauthorized persons.
  • Notify us if you believe your account has been accessed without permission.
  • Be responsible for activities carried out through your account, subject to applicable law.

You must not create an account using another person's identity or provide false information.

We reserve the right to suspend or terminate an account where we reasonably believe that it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

You may request closure of your account by contacting us at kid.nest1@gmail.com

3. Website Use

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to:

  • Commit or facilitate fraud.
  • Violate applicable laws or regulations.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the operation or security of the website.
  • Introduce viruses, malware, or other harmful code.
  • Scrape, copy, or reproduce website content without authorization.
  • Impersonate another person or business.
  • Use our website to distribute spam or unsolicited communications.
  • Attempt to obtain another customer's personal information.
  • Use our website for any fraudulent or deceptive purpose.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, colours, sizes, and other information displayed on our website are accurate and up to date.

However, you acknowledge that:

  • Colours may appear slightly different depending on your device or screen.
  • Product packaging may occasionally differ from photographs.
  • Manufacturers may make minor changes to packaging or product appearance.
  • Measurements and dimensions may have reasonable manufacturing variations.
  • Product availability may change without notice.

We do not intentionally misrepresent products. If you receive a product that is materially different from the product described or ordered, please contact us so that we can provide an appropriate resolution under our Return and Refund Policy.

5. Product Safety

Some products sold through KidNest may be intended for specific age groups.

You are responsible for reviewing the product description, recommended age range, safety information, warnings, and instructions before purchasing or using a product.

Parents, guardians, and caregivers should supervise children when required.

Do not allow children to use products contrary to the manufacturer's age recommendations or safety instructions.

Where applicable, products will be sold and described in accordance with applicable Indian laws and safety requirements.

6. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

We make reasonable efforts to ensure that prices are accurate.

Prices may change from time to time without prior notice. However, a price change will not affect an order that has already been accepted by us, except where required or permitted by applicable law.

Depending on the product and applicable requirements, displayed prices may include applicable taxes. Any applicable shipping, handling, or other charges will be displayed during checkout or otherwise communicated before you complete your purchase.

7. Payment

We accept payment methods made available through our website at checkout.

These may include:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Digital wallets
  • Cash on Delivery, where available
  • Other payment methods supported by our payment providers

Payment processing may be handled by third-party payment service providers.

You agree to provide accurate payment and billing information.

We do not intentionally store complete payment card information, such as full card numbers or CVV details, on our own systems.

If your payment is declined or cannot be verified, we may cancel or hold the order until the payment issue is resolved.

8. Order Placement and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an email or other communication confirming that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to refuse or cancel an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Payment failure.
  • Suspected fraud or unauthorized activity.
  • Shipping restrictions.
  • Technical errors.
  • Duplicate or unusually large orders.
  • Violation of these Terms.
  • Other circumstances permitted under applicable law.

If we cancel an order after you have paid for it, we will provide an appropriate refund of the amount paid, subject to applicable law.

9. Order Changes and Cancellation

If you need to change or cancel an order, contact us as soon as possible at:

kid.nest1@gmail.com

We will try to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, our Return and Refund Policy may apply.

10. Shipping and Delivery

We aim to process and ship orders within the estimated timeframe displayed on our website or communicated after purchase.

Delivery times may vary depending on:

  • Delivery location.
  • Courier availability.
  • Product availability.
  • Weather conditions.
  • Public holidays.
  • Natural disasters.
  • Transportation disruptions.
  • Other circumstances outside our reasonable control.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed to the delivery provider, delivery may be affected by circumstances outside our direct control.

If your order appears to be significantly delayed, please contact us at [kid.nest1@gmail.com] and we will assist you.

11. Incorrect Shipping Information

You are responsible for providing an accurate delivery address, phone number, and other required shipping information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping or re-delivery charges may apply where reasonably incurred.

Please contact us as soon as possible if you notice an error in your shipping information.

12. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Return and Refund Policy.

Please review that policy before making a purchase.

In general, eligible products may be returned within the applicable return period, subject to the conditions described in our Return and Refund Policy.

Products that arrive damaged, defective, or materially different from what was ordered should be reported to us as soon as reasonably possible.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

13. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at:

kid.nest1@gmail.com

Please provide:

  • Order number.
  • Product name.
  • Description of the issue.
  • Photographs or video showing the issue, where appropriate.

We may request photographs or other reasonable information to help investigate the issue with our fulfillment or delivery partners.

Where the issue is confirmed, we may provide a replacement, exchange, refund, or other appropriate remedy in accordance with our Return and Refund Policy and applicable law.

14. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, bundles, or other special offers.

Each promotion may have specific terms, including:

  • Validity period.
  • Eligible products.
  • Minimum order value.
  • Maximum discount.
  • Usage limits.
  • Customer eligibility.
  • Other applicable conditions.

Promotional offers cannot be combined unless expressly stated otherwise.

We reserve the right to correct obvious errors and to withdraw or modify promotions where permitted by applicable law.

15. Intellectual Property

All content on our website, including:

  • KidNest branding and logos;
  • Product descriptions;
  • Photographs;
  • Graphics;
  • Website design;
  • Text;
  • Videos;
  • Icons;
  • Product names;
  • Layout and other materials,

is owned by or licensed to Kidnest, unless otherwise stated.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

16. User Reviews and Content

If our website allows you to submit reviews, photographs, comments, or other content, you agree that:

  • Your content should be truthful and based on your genuine experience.
  • You will not submit unlawful, defamatory, abusive, threatening, misleading, or fraudulent content.
  • You will not submit content that infringes another person's intellectual-property or privacy rights.
  • You will not impersonate another person.

By submitting content, you grant Kidnest a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for purposes connected with our business, subject to applicable law.

We may remove content that violates these Terms or applicable law.

17. Prohibited Uses

You may not use KidNest or its website:

  1. For any unlawful purpose.
  2. To violate any applicable Indian law or regulation.
  3. To commit fraud or facilitate fraudulent transactions.
  4. To interfere with website security or functionality.
  5. To introduce malicious software.
  6. To attempt unauthorized access to accounts or systems.
  7. To collect another person's information without authorization.
  8. To impersonate another individual or organization.
  9. To submit false or misleading information.
  10. To use automated systems to interfere with our website.
  11. To copy or exploit our content without permission.
  12. To resell products purchased from us for commercial purposes without our authorization, where such restriction is applicable.
  13. To engage in any activity that could reasonably harm KidNest, its customers, suppliers, employees, or service providers.

18. Third-Party Services and Links

Our website may use third-party services such as:

  • Shopify;
  • Payment gateways;
  • Shipping providers;
  • Analytics services;
  • Marketing platforms;
  • Customer-support services; and
  • Other technology providers.

Third-party services may have their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the content, security, availability, or privacy practices of third-party websites.

19. Disclaimer

We make reasonable efforts to keep our website available and our information accurate.

However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be available without interruption.
  • The website will be completely error-free.
  • All website information will always be completely current.
  • The website will be free from technical problems or harmful components.

Nothing in these Terms excludes or limits any warranty, right, remedy, or protection that cannot legally be excluded or limited under applicable Indian law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Kidnest will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability will be limited to the extent permitted by applicable law and, where legally permissible, to the amount you paid for the particular product or order giving rise to the claim.

However, nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, or consumer rights and remedies that are protected under applicable law.

21. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters;
  • Floods;
  • Fire;
  • Epidemics or pandemics;
  • War;
  • Civil unrest;
  • Government restrictions;
  • Strikes;
  • Transportation disruptions;
  • Internet or telecommunications failures;
  • Courier disruptions;
  • Power failures; or
  • Other events beyond our reasonable control.

Where reasonably possible, we will communicate significant disruptions affecting your order.

22. Suspension or Termination

We may suspend or terminate your access to certain website features or your account if we reasonably believe that you have:

  • Violated these Terms;
  • Engaged in fraudulent activity;
  • Misused the website;
  • Attempted to compromise website security; or
  • Engaged in unlawful activity.

Termination will not affect rights or obligations that arose before termination.

23. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction granted to consumer commissions or other competent authorities, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts

Nothing in this clause is intended to take away any jurisdiction or legal remedy available to a consumer under applicable Indian law.

24. Consumer Rights

Nothing in these Terms is intended to restrict, waive, or exclude any rights or remedies available to consumers under applicable Indian law.

If any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of that conflict.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our:

  • Products;
  • Services;
  • Business practices;
  • Website;
  • Payment or shipping arrangements; or
  • Applicable legal requirements.

The updated version will be posted on this page with a new “Last Updated” date.

Your continued use of the website after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

26. Contact Us

If you have questions about these Terms, an order, a product, or our services, please contact us:

Kidnest
Email: kid.nest1@gmail.com
Website: kidnest.in

For order-related questions, please include your order number so that we can assist you more quickly.