Shipping policy

1. Shipping Methods

Orders may be delivered through third-party courier and logistics partners selected by Kidnest

Depending on your location and product availability, available delivery services may include:

• Standard Shipping — Delivery to most serviceable locations across India.
• Express Shipping — Available for selected locations and products, where offered at checkout.
• Cash on Delivery (COD) — Available only for eligible locations and orders, where offered at checkout.

The available shipping options for your address will be displayed during checkout.

We may change or add shipping partners or delivery methods from time to time.

2. Order Processing Time

Orders are generally processed within [1–2 business days] after successful payment or order confirmation.

Orders placed on Sundays, public holidays, or during major sales/promotional periods may require additional processing time.

Processing time refers to the time required to prepare your order for dispatch. It is separate from the delivery time.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Timeframes

Estimated delivery times after dispatch are generally:

These are estimated timeframes and are not guaranteed delivery dates.

Delivery may take longer during:

• Sales and promotional periods
• Festivals and public holidays
• Extreme weather
• Natural disasters
• Courier disruptions
• Transportation delays
• Unexpected operational issues
• Remote-area deliveries

If your order is significantly delayed beyond the expected timeframe, please contact us.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery location
• Order value
• Product weight or size
• Shipping method selected
• Promotional offers

The applicable shipping charge, if any, will be displayed during checkout before you complete your purchase.

5. Tracking Information

Once your order has been dispatched, we may provide a tracking number or tracking link by:

• Email
• SMS
• WhatsApp, where applicable
• Your customer account/order page

You can use the tracking information to monitor the progress of your shipment.

Please allow up to [24–48 hours] after dispatch for tracking information to become active in the courier system.

6. Delivery Address

Please ensure that your shipping address, PIN code, phone number, and other delivery information are accurate when placing your order.

Kidnest is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information after placing an order, contact us immediately at:

kid.nest1@gmail.com

We will try to update the information before the order is dispatched, but changes cannot always be guaranteed.

7. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed because:

• Nobody is available to receive the order;
• The address is incorrect or incomplete;
• The recipient refuses the package;
• The courier cannot contact the recipient; or
• The delivery location is inaccessible,

the shipment may be returned to us.

If an order is returned because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping or re-delivery charges may apply where reasonably incurred.

8. Damaged Packages

If your package appears visibly damaged when delivered, we recommend:

1. Taking photographs of the package before opening it.
2. Recording a video while opening the package, where practical.
3. Checking the product immediately.
4. Contacting us as soon as possible if the product is damaged.

Please email kid.nest1@gmail.com with your order number and photographs/videos of the damage.

For damaged or defective products, our Return and Refund Policy will apply.

9. Missing or Incorrect Items

If your package arrives with:

• A missing product;
• A wrong product;
• Missing accessories or components; or
• An incomplete order,

please contact us at kid.nest1@gmail.com within [48 hours] of delivery.

Please provide your order number and photographs of the package and products received so that we can investigate and provide an appropriate resolution.

10. Delayed or Lost Shipments

If your tracking information has not updated for an unusually long period or your shipment appears to be lost, please contact us.

We will coordinate with the relevant courier or logistics provider to investigate the shipment.

Where a shipment is confirmed as lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund, subject to applicable law and our Return and Refund Policy.

11. Delivery Delays Beyond Our Control

Occasionally, delivery may be delayed because of circumstances outside our reasonable control, including:

• Severe weather
• Floods or natural disasters
• Strikes or transportation disruptions
• Government restrictions
• Public holidays
• Festivals
• Courier network disruptions
• Incorrect or incomplete delivery information
• Unexpected events affecting transportation

We will make reasonable efforts to assist you in such situations, but we cannot guarantee delivery by a specific date unless expressly stated.

12. Cash on Delivery

Where Cash on Delivery is available, the option will be shown during checkout for eligible orders and locations.

COD orders may be subject to:

• Order-value limits
• PIN-code restrictions
• Verification requirements
• Additional COD charges, where applicable

We reserve the right to contact you to verify a COD order before dispatch.

13. Contact Us

If you have questions about shipping or delivery, please contact:

Kidnest
Email: kid.nest1@gmail.com

When contacting us about an order, please include your order number and registered phone/email address so that we can assist you more quickly.